You request a written quote, we confirm the container and your delivery site, and you pay only after you accept the quote.
1. Before you pay
You may cancel a quote request or decline a quote at any time before payment, at no charge. A quote that expires without payment is closed automatically.
2. After you pay
All sales are final once payment is made. Paid orders cannot be cancelled or refunded, except where the law requires otherwise. If you need to change your delivery date or details, email us as soon as possible and we'll do what we can.
3. Failed or refused delivery
Before you pay, you confirm your delivery site meets our Delivery Requirements: firm, level ground; a straight approach of about 75 feet for a 20-foot container or 100 feet for a 40-foot container, at least 12 feet wide; 14 feet of overhead clearance; and legal and physical access to the placement spot.
If delivery cannot be completed because the site, access route, clearance, surface, attendance, permits, or placement instructions do not match what you confirmed, you are charged a restocking fee of 15% of the container price (minimum $350), plus the actual cost of the delivery attempt and return trip. If you would rather reschedule, redelivery and any storage are charged at cost instead.
4. Damage at delivery
Inspect the container when it arrives. Note any damage on the delivery paperwork before the driver leaves and email us photos the same day. Don't modify or repair the container before we've had a chance to review it. We'll work with the supplier and carrier on a repair or replacement. Normal one-trip handling marks and cosmetic variation are not damage.
5. Contact us
Email sales@containerspy.com with your name, quote or order reference, delivery ZIP code, and photos when relevant.
Email sales@containerspy.com as soon as possible and include your reference.
By mail: Paragraph LLC, 2028 East Ben White Blvd, Suite 240-7628, Austin, TX 78741.